|Personal Data||any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural, or social identity of such person;|
disclosure of personal data provided to us or collected by us;
|UAE||means the United Arab Emirates;|
|Us/ Our/ We||refers to the Platform domiciled in the UAE and its affiliates, subsidiaries and related entities; and|
|You/ Your/ (similar reference)||refers to you as the user of the Platform and all travelers of a Booking.|
SCOPE OF POLICY
b. use and accessibility
c. behavioural advertising and Third-Party Sites
d. sharing/ disclosure
e. opting out
f. data security
of any personal information/data when you visit or use the Platform or obtain our services.
USE OF THE PLATFORM
COLLECTION OF INFORMATION
The Platform collects information in two (2) ways: actively and passively. We may collect information including personally identifiable information (your full name, email address, phone number) and non-personally identifiable information (e.g.aggregate statistics about what parts of our Platform are most popular).
Active information collection can include both personally identifiable information (e.g., your full name, address, mobile number, email address, or similar information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our Platform).
Active information is collected from you in the following manner:
a. Reservation Request: We collect personally identifiable information about yourself and other travelers when you send us a Reservation Request on any of our reservation channels. The data may be stored on the Platform or on a separate database. We will generally ask for the following types of personal information, including but not limited to,
(i) name, email address and contact number, residence address;
(ii) date of birth, gender;
(iii) other information pertinent to your travel;
(iv) emergency contact details
b. Submission of documents: Depending on the service you choose, travelers may be asked to submit copies of personal documents, including but not limited to(as and when required):
(i)passport and visa;
(ii)Emirates identification card;
(iii)Covid-19 vaccination certificate;
(iv)marriage certificate, birth certificate;
(v)medical insurance policy documents;
(vi)travel insurance documents.
c. Payments: Depending on your preferred mode of payment, you may be asked to submit your credit card details or bank details, including but not limited to,
(i)credit or debit card number;
(ii)full name and date of birth;
(iii)bank account number and swift code.
d. Fraud prevention and credit checks: To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organizations where your records may be searched.
We DO NOT collect and do not intend to collect, any financial information, including CVV or credit card pins, from any purchases made by you on the Platform although such information will be stored on a secure server in your personal account on the Platform that is used only for your ease of convenient future purchases. We do not access or use such financial information in any manner from the Platform, via email, messenger (WhatsApp, etc.), or any social media account.
A proportion of personally identifiable information that we collect from you may be categorized as Personal Data for the purpose of applicable laws, which may include your full name, geographical location, and identification numbers You acknowledge that you may be required to submit your identification documents to confirm a Booking on the Platform and your submissions shall represent your complete consent to share your Personal Data with us.
Passive Information collection refers to instances in which we collect information from you that you have not actively provided. We may use special technologies to passively collect non-personally identifiable information from you. These technologies allow us to collect certain kinds of non-personally identifiable information, including but not limited to the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform.
We collect information identified above, using the following technologies:
a. Cookies are data files that are placed on your browsing device (computer, laptop, smartphone or tablet) and often include an anonymous unique identifier. Cookies help us recognize you and your device and store some information about your preferences or past actions. We will ask for your permission to place Cookies or other similar technologies on your browsing device, except where they are essential for us to provide you with a service that you have requested. You can disable Cookies or manage the Cookies you use on your browsing device at any time. The Cookies we use will only be accessed by us and shall not be accessed by any third-party
b. Google Analytics that is a web-based analytics service offered by Google that tracks and reports website traffic and allows to analyze in-depth detail about the users on our Platform. We may be required to share certain information we collect on the Platform with Google which will be subject to Google’s policies as follows
WHAT DO WE DO WITH THE INFORMATION WE COLLECT
The information we collect from you will only be used to:
a. provide you with our travel services;
b. personal information we send you;
c. share information on services, experiences and activities provided by our Service Providers;
d. provide you with a better browsing experience on the Platform;
e. help you conclude purchase of your Bookings;
f. provide you with our services;
g. better communicate with you; and
h. for purposes of data analysis.
To clarify further, your personal data or your personally identifiable information will not be shared with any third party nor used for any advertisement purposes.
We may use a function to automatically remember the information you use on our Platform for the following reasons:
a. remember information so you will not have to re-enter it during your visit;
b. provide custom content and information; and
c. determine the effectiveness of our Platform.
HOW WE USE YOUR INFORMATION?
We collect information about you in order to process your Booking and to ensure your travel arrangements run smoothly and meet your requirements. This will require us to pass your information onto relevant Service Providers, including but not limited to:
a. domestic management companies;
b. ground handlers;
d. excursion providers and Operators; and
e. transport companies;
We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network AdvertisingInitiative’s educational page a http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt-out of sharing information as follows:
a. Opt-out of targeted advertising by following these links:
(i) Facebook- https://www.facebook.com/settings/?tab=ads
(ii) Instagram- https://help.instagram.com/615366948510230
(iii) Google- https://www.google.com/settings/ads/anonymous
(iv) LinkedIn- https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
(v) Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
b. Revoke access to email and social network accounts:
Upon request, we may be able to provide you with information about whether we hold any of your personal information or Personal Data by emailing us at firstname.lastname@example.org. If you no longer have access to your browsing device, you may also contact your email account provider to revoke our access to your account or contact us at email@example.com. We will respond to your request within a reasonable timeframe.
c. By emailing us:
d. Unsubscribing from marketing communications or mailers:
If you receive marketing communication from us, you can email us and ask that we remove you from receiving marketing communications. We will cease all communication upon your request provided that such request is received at least fourteen (14) days prior to the date of renewal of subscription. Please remember that if you opt-out of receiving marketing communication only you may continue to receive administrative messages from us regarding your purchases or Bookingsor for the purposes of daily correspondence with us.
Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third party nor store or save them in a manner that may be easily accessed by a third party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We encrypt all data in transit through secure socket layer technology (SSL), Sucuri Security, and WordfenceSecurity protocols, including hardware firewalls that are set up on the hosting side. We take reasonable precautions to ensure the integrity and security of our network and systems, but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.
THIS PLATFORM IS NOT INTENDED FOR USE BY CHILDREN OR MINORS
This Platform is not directed to and does not seek to collect personally identifiable information from, children under the age of eighteen (18). Nevertheless, if a minor accesses the Platform for any purpose whatsoever, we reserve the right to ask for additional permissions and consent from the parent of the user. For the purpose of this Platform, minor refers to any user under the age of eighteen (18) years. The aforementioned permissions and consents may change from time to time, on our discretion.
We may process your personal information on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your personal information on the basis of our legitimate interests, including analytic reporting and improving the functionality of thePlatform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users. In some cases, we may process personal information pursuant to legal obligations or to protect your vital interests or those of another person.
How you may exercise your rights on the Platform:
a. Right to data portability: You may contact us with questions or requests regarding your personal information using the contact information below. Please note that we may request additional information from you to verify your identity before we disclose any personal or account information.
b. Right to restrict or oppose: Where we rely on legitimate interests to process your personal information, you have the right to object to such processing by using the contact information below. Please note that some processing is essential to providing services on the Platform.
c. Right to access correct and rectify: You may access, correct, and rectify their personal information through their account settings in the Platform.
d. Right to delete: You may request deletion of any of your information collected and stored by us please contact us by email at firstname.lastname@example.org.
e. Revoking consent: We are the “data controller” of your personal information. You can contact us directly regarding the processing of your personal information by e-mail at email@example.com.
GOOGLE USER DATA
a. The Platform shall not use this Gmail data for serving advertisements;
b. The Platform shall not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Platform’s internal operations and even then, only when the data have been aggregated and de-identified.
COMMENTS AND FEEDBACK
If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform or our services, you must provide us with an email address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future. We welcome your comments and feedback regarding this Platform and our services and functionalities to our email address firstname.lastname@example.org which permits you to send through your own email address, comments, and any other information you choose to include. Please remember that email is not secure and we can not provide you with any guarantees in this respect. You should carefully consider what information you wish to send to us through e-mail or through this feedback option.
Last Updated on June 01, 2022.